Diet Store Dhaka – Returns & Claims Policy

Damaged or Defective Items:

• If you receive a damaged or defective product, contact us immediately for a return or replacement at no additional cost.

Claims for Damaged & Missing Products:

• We strive to ensure a seamless shopping experience. Our claims policy is designed to promptly and fairly address any issues with damaged or missing items.

Claim Process:

• If your product is damaged or defective due to a delivery issue, please reach out to us within 24 hours of receiving the item. You can contact us via WhatsApp at +8801704748984 or call us at the same number. We are here to help resolve the issue as quickly as possible.

Unboxing Video Requirements:

• Clearly show the outer packaging.
• Demonstrate the opening process and the product’s condition.
• Capture the entire unboxing process.
• Clearly display any damaged or missing items.

No Video, No Claim:

• To ensure accuracy and expedite resolutions, we require an unboxing video for all claims.

Why Unboxing Videos?

• They verify the product’s condition at delivery.
• They help distinguish between pre-existing damages and those that occurred during transit.
• They expedite claims with clear evidence.

Claims Resolution:

• Upon receiving your claim and the accompanying video, our team will promptly review it and provide a suitable resolution, such as a replacement or refund.

Refunds:

• We only process refunds if something goes wrong, which is exceptionally rare with us. Refund requests are handled through mutual communication via phone call only.

Customer Service:

• For all customer service inquiries, please contact us at +8801704748984 (WhatsApp available).